Frequently Asked Questions

Yes, a valid motorcycle driver license from your home country is mandatory to take part in a guided tour or rent any motorcycle.

You have to be at least 21 years old to rent a motorcycle from EagleRider and participate as a rider on a tour. There is no age restriction for passengers as long as you can touch the foot rests with your feet flat on the platform.

Homeland Security requires from some countries that the passport has to be valid for another 6 months after the departure date. This does not apply for all countries but better safe than sorry.

We would never turn anybody down because he or she does not have a certain amount of experience. But for your own safety and level of comfort we recommend that you do have at least enough experience that riding a motorcycle through a curve does not make you nervous or apprehensive. You should be comfortable riding a touring motorcycle on an interstate, as well as through mountain passes. Some riders take advantage of our special Pre-Tour Rental Package for tour participants so they can arrive a day or two early to get comfortable on the bike and see the city at the same time.

Yes, you will be receiving your initial confirmation email which outlines the arrival and dates so you can plan your travel arrangements. From there you will receive a welcome packet with a wealth of information at 90, 60, and 30 days before your tour start date.

EagleRider provides complimentary transfers between your tour hotel and our EagleRider rental locations at the start and finish of your guided tour. Unfortunately, many airports restrict private transfers to taxicabs, hotels, and rental car companies, so we are not able to provide direct airport transfers.

Yes, your EagleRider Tour Specialist is more than happy to make these simple arrangements for you at rates that are typically lower than what you can find online or working with the hotel directly. We can book you at the same properties used at the start or finish of your tour, or we can make your reservation at a property nearby that you have been dreaming about visiting. If you are making your Tour Reservation on EagleRider website, be sure to check the "Add Pre-Nights" or "Add Post-Nights" box and we will be sure to include these as part of the simple booking process.

In the event that you need to cancel your guided motorcycle tour:

• If the cancellation occurs outside of 45 days from the tour start date, you will receive a full refund in the form of store credit.
• Cancellations made between 44-31 days out from the tour start date will incur a 50% cancellation fee, with the remaining amount issued as store credit.
• Cancelling within 30 days of the tour start date will result in the forfeiture of the entire tour cost as a cancellation fee.

We also understand that circumstances can vary, and cancellations can be addressed on a case-by-case basis for personalized consideration. Please check the Guided Tour Cancellation & Refund Policy for more details.

Store credits are used once per payment. Payments are made once during booking, and can be made multiple times afterwards.

Please note: Store credits can only be applied at locations within the same country as the original booking.

Store credits can only be used by and for the individual it was given to.

Most EagleRider rental motorcycles are available with a windshield at no extra cost. Some smaller model bikes may not include a windshield so be sure to ask your Tour Specialist.

Weather can be unpredictable and subject to change. Generally, during the mid-summer months, there's a high probability (around 90%) of experiencing dry and hot conditions on any of our tours. However, it's worth noting that temperatures might be a bit cooler along the west coast, and you can expect some rain along Route 66. The best approach is to come prepared; bring your raingear and a range of clothing to ensure you're equipped for various weather conditions.

As much as we like to accommodate all your need we’d like you to understand that you’re attending a motorcycle tour. The van is at your courtesy for your baggage and is supposed to carry customers only in an emergency; e.g. severe health problems, accident, breakdown of motorcycle etc.

All store credits expire 1 year after they are issued.

There is a cost for a lost key and it depends on the type of bike you’re on, it can be up to $500 per key. This is problematic while you’re out on tour as you can’t start the bike and need to get moving so we highly recommend you keep the key is a safe place.

If you secure your rental with a credit/debit card, we will charge the security deposit on the day you pick up your rental vehicle. Your security deposit might be held by your bank for up to 45 days. After that, it will be automatically released in full unless we charge any damages, traffic violations or any other necessary charges against it.

Your Tour Specialist will send a very detailed Suggested Packing List with some great ideas on how to prepare for your motorcycle journey. You may also find it helpful to check out the EagleRider Motorcycles Facebook page to ask your fellow riders what they found helpful to pack when they did the same tour the same time of year.

Yes, you would have to sign each other's rental contracts in this case. If you should happen to damage the other persons motorcycle it will be your responsibility to cover the damage occurred.

Absolutely not. EagleRider realizes that each rider's dream trip is different. While some love riding with the group, others may want to venture off on their own to explore the open road. If you are going to head out solo or in a small group please be sure to let your Tour Leader know so he can assist you with a route and a meeting place for later in the day. We love to send our riders out to enjoy the road in whichever way makes you happy.

No, you can't. Since the store credit is owned by an individual and non-transferable, store credit payment option is not available for group booking.

It is important to us that each rider has enough gear and clothing to be comfortable for the entire length of the tour, so we allow one large suitcase and one carry-on size bag for each rider and passenger on a guided motorcycle tour. We are very flexible on this policy in case you decide to do a bit of shopping along the way, or if you need to bring a few extra items to look great around the pool or on the town at night.

EagleRider is happy to include a complimentary helmet for both riders and passengers on all rentals and tours. These are D.O.T. Approved half-shell helmets. Many riders prefer the comfort and familiarity of their own personal helmet and choose to bring one from home. Almost all EagleRider locations offer half-shell, 3/4 face, and full-face helmets for purchase in our retail areas. We do require that you always wear a helmet regardless of the state.

Most hotels we use on tour provide complimentary WiFi in the room or in the lobby for guests. There may be cases in remote locations where a WiFi signal is not available or comes with a fee.

Our average riding day while on a Guided Tour is typically between 200 - 250 miles, with the occasion day that will be around 300 miles. Our groups do stop often to enjoy the sights and attractions, as well as to ensure the group is well rested and moving at a leisurely pace. For those interested in baring a lot of miles each day, you may want to check out one of our Custom Self-Drive Tours where you can work with a Tour Specialist to build an itinerary that covers as many miles a day as you like.

Yes, fuel and oil for your bike are included on all scheduled riding days. If you choose to go for a ride on a "rest day" the cost of fuel is not covered. The inclusion of fuel represents a huge value to customers booking with EagleRider.

EagleRider will provide transportation to and from the hotels in your starting and finishing destinations for the tour. Airport transportation is limited to hotel shuttles and taxi cabs by law in most major cities.

While it is extremely rare for an EagleRider Tour participant not to receive their Preferred Bike Model, we do ask all riders to provide us with their "Next Best Thing" as a backup. Your "Next Best Thing" should be the make and model bike that you know you would be just as comfortable riding, and the one that you know would still be part of an incredible riding experience. EagleRider knows how important bike choice is to our riders, and we will always do everything we can to ensure that you have your dream bike for your dream ride.

In order to give the group an opportunity to truly bond and learn to ride as a cohesive one, we always try to limit the groups between 8 and 15 bikes. In a very uncommon circumstance, a group of bikes could have 16 or 17 motorcycles.

Accommodations are a very important of the EagleRider Tour Experience, so we only stay in properties that have come to meet the high EagleRider standards over the years. We always choose a nice mix if luxury, history, and fun; focusing on properties that are representative of the region we are riding in. You may stay in a 4 Star hotel in downtown Chicago on night, then be sleeping in a historic Route 66 motel the next night. Or you may spend one night in a Las Vegas Strip resort then spend the next night in a mountainside lodge outside Yosemite National Park.

Yes, you can bring your own bike; the cost for each individual tour will be quoted upon request. Please reach out to our Tours department at tours@eaglerider.com for more assistance.

Most tour participants choose to bundle one of our Theft and Damage Waiver options with our Supplemental Liability Insurance options for maximum peace of mind. It is always best to ask your Tour Specialist which coverage they recommend during the simple booking process.

Please don't allow a delayed flight to make you nervous about missing the group or the tour. Our local team will do whatever we need to make sure you enjoy the tour you have booked, no matter what time you arrive. Your Tour Welcome Packet will include the phone number for your Tour Leader, as well as our office numbers. In the event that you arrive late all you have to do is give us a call and we will make arrangements for you to meet the group directly at the Welcome Celebration or in the hotel lobby.

For guided motorcycle tours with a passenger, we recommend the Harley-Davidson Electra Glide, Street Glide Touring Edition, Road Glide Touring Edition, and Road Glide Ultra. These models come standard with the Tour-Pak, offering the maximum luggage space and enhanced passenger comfort. Additionally, other Harley-Davidson models feature a passenger backrest with a luggage rack.

To find specific details and availability, simply click the "i" button next to the models you're interested in. This will provide information on the passenger backrest and other technical specifications, helping you make an informed choice for a delightful and comfortable guided motorcycle tour.

Yes. For guided tours with a total cost exceeding $500 USD and booked more than 30 days before the pickup date, a minimum deposit of 20% is mandatory at the time of booking. The remaining balance must be fully paid within 30 days prior to the pick-up date. Alternatively, if the booking is made within 30 days of the pick-up date, the full payment is required at the time of booking.

Please note:

• For reservations under $500 USD, full payment is required at the time of booking.
• For group bookings paid with one credit or debit card, EagleRider will charge the remaining group balance to the same card used for payment at the time of booking. If you prefer to settle the remaining balance earlier or with a different payment method, please call and make arrangements before the remaining balance due date.

Our EagleRider Tour Leaders are experts at getting a feel for the needs and desires of the group, and will do their best to accommodate all requests for stops. 20 years of leading tours gives us the advantage of knowing the best places to stop for photos, attractions, meals and everything else you have been dreaming of doing on your EagleRider tour. If you have a special request be sure to let the Tour Leader know in the morning before the group hits the road for the day so he can fit it in the schedule. We run a very relaxed group atmosphere, and all riders are also encouraged to take some time on the trip to venture out on their own for a few hours. We'll be sure to set a meeting place or ensure that you have detailed route to the hotel for the night if you want to hit the road solo or in a small group part of the day.

The cost of the tour covers every bike model EagleRider offers, with the exception of our three wheeled vehicles or custom motorcycles.

A light set of rain gear is recommended.