- EAGLERIDER\
- Information\
- FAQs\
- Rental
Frequently Asked Questions
Does EagleRider offer any discounts on rentals or tours?
There are four ways you can always stretch your riding dollar with EagleRider:
- Plan travel outside of our highest peak demand periods, which are typically August - September. The weather in July in the USA is no different than in August, and the same logic applies to September and much of October.
- Gather your friends! Groups of 2 or more motorcycles receive up to a 20% discount on rentals, while groups of 4 or more motorcycles enjoy a 5% discount on tours. The discount will be applied automatically at checkout.
- Ride longer – Our pricing is set up to give you greater value the longer you ride.
- Package & Save – Package your motorcycle rental with our EagleRider Motorcycle Friendly Hotels and enjoy savings from 10% - 30%.
You can also find our latest Special Offers on our Deals page.
What kind of license is required to rent from EagleRider?
We accept a current and valid driver’s license from your home country with the proper class or endorsement permitting you to ride the motorcycle, or equivalent of the motorcycle, you are renting. Please note: State laws apply to your rental vehicle and its use.
When picking up from locations in the United States:
Licenses issued from the United States:
· Two-wheel vehicles: Motorcycles
o All 50 states require some sort of motorcycle endorsement on your driver’s license which is equivalent to the motorcycle you are renting.
· Three-wheel: Trikes
o A three-wheel vehicle endorsement may be required
Here are some examples of alternative licenses that we accept:
Licenses issued from the European Union (Germany, Italy, France, United Kingdom, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden):
· A1/A2 – Will allow you to rent scooters.
· A – Will allow you to rent motorcycles or scooters.
· B1 – Will allow you to rent three-wheeled vehicles.
Licenses issued from Canada:
· Class 6 designation – For all provinces except for Ontario
o Ontario
§ Class M1: Will allow you to rent motorcycles and scooters during daylight hours with speed limit no more than 80 km/h on limited highways. Please view here for more details.
§ Class M2: Will allow you to rent motorcycles.
§ Class M: Will allow you to rent motorcycles or scooters.
§ Class M Condition M: Will allow you to rent three-wheeled vehicles.
Licenses issued from Australia:
· R-Date – Will allow you to ride scooters.
· R – Will allow you to ride motorcycles or scooters.
Licenses issued from Brazil:
· Category A - designation on your driver’s license to ride any motorcycle or scooters.
International Driver’s Permits (not required for EagleRider):
· Although not required, it is recommended for all visitors with a license in a foreign language to obtain an IDP.
· If your license is legible, we will accept it.
Do I need a Motorcycle Endorsement to rent the Slingshot?
Depending on your state issued license requirements, a motorcycle endorsement may not be required*. States that do not require a motorcycle endorsement to drive the Slingshot:
Alabama, Arizona, California, Connecticut, Delaware, Idaho, Illinois, Indiana, Iowa, Kansas, Louisiana, Maryland, Minnesota, Nevada, New Hampshire, New Jersey, North Carolina, North Dakota, Ohio, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Vermont, Virginia, Washington. For these states, a driver's license is sufficient.
International customers – please follow the laws from which your license originates regarding the three-wheel endorsement.
NOTICE: Laws and regulations are subject to change. Please confirm information with your local authorities.
Please visit our Driver's License Requirements Page for more information.
Do I need a 3-wheel motorcycle license to rent the Can-Am Spyder?
Depending on your state issued license requirements, a 3-wheel motorcycle license may be required to drive the Can-Am Spyder*. The states of California, Nevada, and South Carolina do not require a 3-wheel motorcycle license and a driver's license is sufficient to rent the Can-Am Spyder. For more information, please use the Can-Am's License Requirements Tool to find relevant information about your state's requirements.
NOTICE: Laws and regulations are subject to change. Please confirm given information with your local authorities.
Please visit our Driver's License Requirements Page for more information.
Does EagleRider offer discounts for group bookings?
Yes, EagleRider provides group booking discounts for both motorcycle and tour reservations.
For Motorcycle-Only Reservations:
- Groups of 3 or more motorcycles receive a 10% discount.
- Groups of 6 or more motorcycles enjoy a 20% discount.
For Tour Reservations:
- Groups of 4 or more motorcycles receive a 5% discount.
The group booking discount is automatically applied during the checkout process. Simply ensure that your reservation meets the specified group size criteria to enjoy the savings.
Can I combine the group booking discount with other promotions?
The group booking discount cannot be combined with other promotions or discounts.
Can the group booking discount be applied retroactively?
Unfortunately, the group booking discount cannot be applied retroactively. It is only applicable at the time of booking.
Is there a rental reservation deposit, and how does it work?
Yes, there is a rental reservation deposit. If your rental reservation totals more than $500 USD and is booked more than 30 days before the pick-up date, a minimum deposit of 20% is required at the time of booking. The remaining balance must be paid in full at least 30 days before the pick-up date.
Please note:
- For reservations under $500 USD, full payment is required at the time of booking.
- For group bookings paid with one credit or debit card, EagleRider will charge the remaining group balance to the same card used for payment at the time of booking. If you prefer to settle the remaining balance earlier or with a different payment method, please call and make arrangements before the remaining balance due date.
What is VIP-ZERO Plus Theft and Damage Waiver?
It completely covers damage and partially covers theft. Renter pays $0 per damage occurrence and up to $1,000 per theft occurrence. Please reference our Damage Waiver and Insurance page for more details.
What is VIP Plus Theft and Damage Waiver?
It partially covers damage and theft. Renter pays $2,000 USD per damage occurrence and up to $5,000 USD per theft occurrence. Please reference our Damage Waiver and Insurance for more details.
What is Supplemental Liability Insurance?
Supplemental Liability Insurance protects the renter and the passenger with third party liability coverage. We currently only offer Supplemental Liability Insurance that covers up to $300,000 USD.
Do you offer accident insurance for All Terrain Vehicles (ATVs)?
EagleRider offers additional protection for ATVs for $25 USD/day. Please select this option when checking out.
Can I return the rental motorcycle after hours?
While we encourage customers to return their rental motorcycles during regular business hours to seamlessly close out the rental agreement and prevent any potential additional charges, we do understand that circumstances may arise.
Please be aware that if the motorcycle is returned after the rental location's business hours, you will be responsible for the motorcycle until it is satisfactorily checked in by the rental location. This responsibility persists even if the check-in process takes place on the next business day. It is recommended to communicate with the rental location in advance if you anticipate returning the motorcycle after hours to ensure a smooth process.
What is the policy for late returns of rental motorcycles?
If you return the rental motorcycle late, there is typically a 59-minute grace period for daily rentals. However, if the motorcycle is returned after this grace period, a late fee of $25 per hour will apply. Should the late charge exceed the daily rental cost, you will be charged for an additional day of rental.
It's important to note that if the motorcycle is returned after the rental location business hours, you are responsible for the motorcycle until it is satisfactorily checked in by the rental location, even if the check-in process occurs on the next business day.
What is EagleRider's refund policy for reservation cancellations?
Whether you get a refund for canceling depends on when you cancel. Here are the details for different reservation types:
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Motorcycle Reservations:
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Check the Rental Cancellation & Refund Policy for more details.
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Guided Tour Reservations:
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Check the Guided Tour Cancellation & Refund Policy for more details.
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Self-Guided Tour Reservations:
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Check the Self-Guided Tour Cancellation & Refund Policy for more details.
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Please make sure to review the respective policies based on your reservation type for a clear understanding of the cancellation and refund process.
Does EagleRider offer helmets with speakers, microphones, and two-way communication?
At present, we do not provide two-way communication systems. However, helmets with speakers and microphones are available at select rental locations. To confirm availability, please check with the pickup location.
Do you offer Jacket rentals?
Jacket rentals are available at most stores in both leather and textile. We also have a large selection of jackets available for purchase.
Can I rent a motorcycle with a passenger backrest and saddlebags/side cases? If yes, which models are available?
Many EagleRider rental locations offer motorcycles equipped with saddlebags/side cases and a passenger backrest. These features are available on popular models like Electra Glide, Street Glide, Road Glide, Heritage Softail, and Honda Goldwing.
Certain motorcycle models, such as BMW R 1250 GS, BMW R 1250 RT, Yamaha Tenere 1200, and Yamaha Tenere 700, come with side cases.
Please be aware that the availability of these features may vary, so please confirm with the rental pickup location for the most up-to-date information.
Does EagleRider offer airport pick-up?
EagleRider does not provide airport pick-up or reimburse taxi expenses for transportation to or from the airport.
Can I pick the color of the motorcycle I want?
While we cannot guarantee the availability of a specific color for our motorcycles, we strive to accommodate customer preferences to the best of our ability. Our team will make every effort to provide the requested color, subject to availability and the current inventory of our rental fleet.
Does EagleRider provide an orientation to my rental motorcycle if it is a model I do not ride at home?
Once you complete your quick rental check-in at our location one of our team members will provide a comprehensive orientation of your EagleRider rental motorcycle. The orientation will include a thorough damage and safety inspection, as well as detailed instruction on features, engine starting and cutoff procedures, location of braking, turn signals, emergency flashers, stereo operations, saddle bags, cable and disc locking procedures, location and storage of the motorcycle registration, and much more. Be sure to ask as many questions as you need to feel 100% comfortable and confident with your motorcycle before you start your journey.
What Damage Waivers and Insurance does EagleRider offer?
Please note: A Police Report is required for all damages or accidents. All damages to rented motorcycle without a police report will be considered to be at the fault of the Renter.
For Motorcycles:
- VIP Plus Theft & Damage Waiver: Covers the costs of damages after a $2,000 deductible and theft after a $5,000 deductible. In the event of a breakdown, you will be reimbursed $35/day for a replacement rental and a refund of the daily rate. A security deposit of $2,000 is required.
- VIP-ZERO Plus Theft & Damage Waiver: Covers the costs of damages with a $0 deductible and theft after a $1,000 deductible. In the event of a breakdown, you will be reimbursed $100/day for a replacement rental and a refund of the daily rate. A security deposit of $100 is required.
- Supplemental Liability Insurance: Protects the renter, and the passenger, with third party liability coverage, covering up to $300,000 USD.
Please click here to learn more about Damage Waiver & Supplemental Liability Insurance.
For Scooters Only:
- VIP Theft & Damage Waiver: Renter pays $500 USD for theft and damage to the motorcycle and motorcycle accessories. Renter is provided up to $35 USD/ day for a replacement rental + refund of daily rate. A security deposit of $250 USD is required at pick-up.
- EVIP Theft & Damage Waiver: Renter pays $250 USD for damage to the motorcycle and motorcycle accessories. Renter is provided up to $75 USD/ day for a replacement rental + refund of daily rate. A security deposit of $100 USD is required at pick-up.
For Dirt Bikes Only:
- Renter pays up to $2,000 USD deductible per damage occurrence and pays full retail value of stolen Rental Vehicle and accessories per theft occurrence. A security deposit of $2,000 USD is required at pick-up.
- If no coverage is purchased, Renter pays full retail value of ALL damages per damage occurrence and pays pull retail value of stolen Rental Vehicle and accessories per theft occurrence. A security deposit of $5,000 USD is required at pick-up.
How does the security deposit (credit card authorization) work?
Depending on which Theft and Damage Waiver you choose, a security deposit between $100 USD to $5,000 USD will be required when you are picking up your motorcycle. The security deposit will be deducted from the available balance on your credit card and might be held by your bank for up to 45 days. After that, it will be automatically released in full unless we charge any damages, traffic violations, or any other necessary charges against it.
What happens if I need to cancel my motorcycle reservation?
In the event that you need to cancel your motorcycle reservation:
- If the cancellation occurs more than 31 days before the pickup date, you will receive a full refund in the form of store credit.
- Cancellations made between 21-30 days before the pickup date will incur a 30% cancellation fee, with the remaining amount issued as store credit.
- Cancellations made between 11-20 days before the pickup date will incur a 60% cancellation fee, with the remaining amount issued as store credit.
- No refunds will be provided for cancellations made within 10 days of the pickup date.
For further details, please refer to our Cancellation and Refunds Policy.
Can I have the motorcycle delivered to my home, hotel, or other location?
The availability of delivery options varies by rental location. Please contact the EagleRider Global Reservations Department at +1 (888) 900-9901 (within the USA) or the pickup location for detailed pricing. Delivery services carry an additional cost, which depends on factors such as the number of bikes, location, season, and other variables.
Can I add additional riders to my rental?
One additional rider is permitted at no additional cost. The minimum age for an additional driver is 21 and a valid motorcycle license is required.
What is the minimum age requirement to rent from EagleRider?
You must be at least 21 to rent a motorcycle with EagleRider. There is no age limit for passengers; however, the passenger must be able to reach the passenger footpegs or floorboards of the bike.
If your are under 21, you must meet the following criteria:
- 18 - 20 Years Old
- Motorcycle license or endorsement
- Completed Motorcycle Riding Academy (Harley-Davidson® Authorized Training Program only) or Motorcycle Safety Foundation® (MSF) Course
- Available to rent up to 500cc motorcycles
- USA Locations ONLY
Do the rental locations provide gear for rent or purchase?
At most of our EagleRider rental locations, complimentary DOT-Approved half-shell helmets are available for both riders and passengers. However, it's essential to note that some locations may not offer these helmets, so please check with the pickup location for confirmation.
Half-shell helmets for riders and passengers are provided free of charge with your motorcycle rental.
Furthermore, the majority of EagleRider locations feature motorcycle gear and accessory showrooms with a diverse range of the latest styles. From helmets and gloves to chaps, jackets, and riding glasses, we have everything you need for a fantastic ride. For international travelers, take advantage of favorable exchange rates by purchasing all your new riding gear at an EagleRider location. Gear up and ride with confidence!
Is there a secure place for me to store my luggage?
Yes. All EagleRider locations offer a complimentary secure luggage storage area. Many EagleRider locations offer Luggage Shipping Service at an additional cost for One Way Rentals.
Does EagleRider offer One Way Rentals?
EagleRider is the only motorcycle rental and tour company in the United States that offers One Way Rentals between all of our more than 60 locations. Some restrictions apply for riders wishing to do a One Way Rental across international borders. For One Way Rentals between our international locations please contact our Global Reservations Department at +1 888-900-9901.
What happens if I get a flat tire?
In the rare event of a flat tire, your safety comes first. Please ensure your motorcycle is parked safely on the shoulder of the road if you are not able to stop in a more secure area. Then, step back away from traffic as much as possible while waiting for assistance.
All EagleRider rental locations in the US and Canada provide a free Roadside Assistance Number at +1 (800) 234-1353, which you can call for assistance. The repair and towing costs depend on whether you have purchased insurance coverage when you initially picked up the motorcycle.
We strongly recommend purchasing the VIP-ZERO Theft and Damage Waiver at the rental counter (or during the booking process), as it covers flat tire repair and towing costs (up to $100 per occurrence). For more details, please visit EagleRider Motorcycle Rental Insurance.
What is your fuel policy?
All EagleRider motorcycles are presented with a full tank at the start of your rental and should be returned with a full tank. If your motorcycle is returned with less than a full tank of fuel, you will incur a refueling charge. In order to save time and the hassles of refueling immediately prior to returning your motorcycle, many EagleRider locations offer a convenient Prepaid Fuel option that can be selected during your booking process or at our rental counter at pick-up.
Are EagleRider rental motorcycles equipped to allow us to power items such as GPS, iPod®, or other devises while we are riding?
The Harley-Davidson® Street Glide®, Electra Glide®, Road Glide® and the Harley Trikes® have power outlets built into the fairing. If you order an EagleRider GPS as part of your rental package one of our technicians will wire it directly to the motorcycle's power source.
How are rental rates calculated?
Rental rates are based on 24-hour increments. If you pick up the bike at 10:00 a.m. it is due back by 10:00 a.m. the agreed upon day. EagleRider offers rate discounts starting for rentals of 7 days or more. We also offer competitive group rates.
When do I need to pay for my motorcycle rental?
Reservations over $500 USD are eligible to pay a minimum deposit of 20% at the time of booking. All remaining balances must be paid in full within 30 days from the day that your reservation starts (pick-up date) and are collected automatically on the dates listed on the Review & Book page. Otherwise, full payment is required at the time of booking.
What are the rental locations' hours of operations?
Our rental locations' hours of operations vary and depend on the seasons. For accurate and up-to-date information, we recommend checking the specific hours for your preferred rental location.
How to find location-specific hours:
- Visit the Locations Page.
- Select your preferred rental location from the list.
- Once you're on the specific location's page, find the "Location and Hours" section.
- In this section, you'll find detailed information about the hours of operation for the selected rental location.
Need Further Assistance?
- Call Global Reservations Department:
- If you have any questions or need assistance, feel free to call our Global Reservations Department at +1 888-900-9901 or +1 310-321-3180.
We strive to provide the most accurate and convenient information to make your rental experience smooth. Keep in mind that hours may vary, so it's always best to check the specific details for your chosen location on our website or by contacting our reservations department.
What do I do in case of a breakdown during my rental?
All EagleRider rental locations in the US and Canada provide a free Roadside Assistance Number at +1 (800) 234-1353, which you can call for assistance. Our team will make arrangements to have the motorcycle towed to the nearest EagleRider location or repair shop to help get you back on the road as quickly as possible. For the comprehensive coverage, we highly recommend opting for the VIP-ZERO Theft and Damage Waiver. For detailed information about coverage options, please visit the Motorcycle Damage Waiver and Coverage page.
Are the side saddlebags and storage on motorcycles lockable?
Certain models provide lockable storage. Harley-Davidson® Electra Glide®, Harley-Davidson® Road King Standard®, Harley-Davidson® Street Glide®, Honda® Gold Wing®, Honda® ST1300®, and Indian Chieftain® motorcycles all include lockable storage, but other models do not. Regardless of whether or not your saddlebags and other storage areas lock, EagleRider always recommends you do not leave valuables or other items in your motorcycle overnight or when you are away from the motorcycle for extended periods.
Am I able to take my EagleRider rental motorcycle across international borders?
EagleRider policy for riding your rental motorcycle across international borders varies from country to country. It is always best to contact our Global Reservations Department or the location you are renting from for details on requirements, limitations or restrictions for taking EaglerRider rental motorcycles across international borders. The fewest restrictions for crossing international borders are always on an EagleRider Operated or Approved Guided Tour. For a complete list of international tours offered by EagleRider and our Touring Partners, please contact our Tour Department.
Do you rent GPS systems?
Most EagleRider locations offer TomTom or Garmin GPS units for rent. If you want us to handle most of the planning for you, EagleRider GPS Route Specialists can pre-program your route, or one of our proprietary EagleRider Tour Routes into your GPS unit for a small additional charge.
What is included in the rental?
Not all EagleRider rental locations provide free DOT-Approved half-shell helmets for riders and passengers. Please revert to the pickup location for confirmation. Many locations also loan 3/4 or full-face helmets free-of-charge, subject to availability. All rental motorcycles also come equipped with one cable lock and disc brake lock for added security. All popular touring models are equipped with saddlebags, but sizes vary based on make and model. Additional motorcycle bags that attach to seat-backs are available for purchase in most EagleRider locations. A complimentary secure luggage storage service is offered at all EagleRider locations. Luggage shipping service for One-Way Rentals is available at many locations.
What gear do I need?
Jacket, proper eye wear and protective clothing are required when you operate the vehicle. Of course, you’re also welcomed to bring your own helmet and jacket. We recommended protective leathers, gloves, denim or leather pants and sturdy boots. Most of our locations offers additional protective gear for sale.
Can EagleRider assist me with booking hotels and attractions along with my motorcycle rental?
EagleRider offers excellent rates on thousands of hotels, lodges and B&Bs, including some his-toric accommodations. We also offer more than 9,000 of the most popular attractions, such as helicopter tours, show tickets, city tours, National Park entrance fees, and more.
Who can use store credits?
Store credits can only be used by and for the individual it was given to.
When can I use store credits?
Store credits are used once per payment. Payments are made once during booking and can be made multiple times afterwards.
Please note: Store credits can only be applied at locations within the same country as the original booking.
What is covered with roadside assistance?
Roadside Assistance Coverage provides towing and roadside assistance by an EagleRider approved vendor if your motorcycle becomes inoperable.
If you have purchased Roadside Assistance Coverage and your motorcycle becomes inoperable and you need emergency road service towing (within 30 miles of occurrence), fuel delivery of up to 2 gallons, or jumps start services, you must call 800-234-1353 for these services to be covered.
In purchasing the Roadside Assistance Coverage, we will waive the cost of any approved tow or road side assistance service unlimited. These services are only covered during the duration of your rental agreement and end on the date and time that your contract notes Date/Time Due In.
If you have not purchased the coverage and need Roadside Services, you may be billed for services rendered.
Do store credits expire?
All store credits expire 1 year after they are issued.
What if I am under 21 and trying to rent a motorcycle?
You need to meet the following criteria:
- 18 - 20 Years Old
- Motorcycle license or endorsement
- Completed Motorcycle Riding Academy (Harley-Davidson® Authorized Training Program only) or Motorcycle Safety Foundation® (MSF) Course
- Available to rent up to 500cc motorcycles
- USA Locations ONLY
Is lane splitting legal in the USA?
In 49 of the 50 states, lane splitting is illegal. The only state where lane splitting is legal is California.
What happens if I lost my rental motorcycle key?
If you lose your rental motorcycle key, expect to pay for its replacement. Lost key fee varies per motorcycle model and can be up to $500 USD per key.
Do I need a trailer if renting an Off-Road vehicle?
Yes. Off-Road Vehicles are not street legal, a trailer(s) will be required to take it off the premises. Off-Road vehicles are Yamaha® WR250, WR250F, WR450F, Honda® CRF250L, and Kawasaki KRL® 650.
Can I cancel my reservation because of bad weather?
Please be aware that weather conditions are unpredictable and not guaranteed. EagleRider cannot be held responsible for any unfavorable or unsafe weather conditions. Unfortunately, no refunds will be issued due to such conditions. However, we understand the inconvenience, and we are committed to finding a solution on a case-by-case basis, depending on the reservation types. Your safety and satisfaction are our top priorities, so please contact us for further assistance.
For motorcycle-only reservations: Please reach out to the rental pickup location. You can find this information on the booking confirmation email or email rent@eaglerider.com.
For guided motorcycle tour reservations: Please call +1 (310) 321-3176 (if in the USA), +1 (888) 850-8135 (if outside the USA), or email tours@eaglerider.com.
For self-guided motorcycle tour reservations: Please call +1 (310) 321-3176 (if in the USA), +1 (888) 850-8135 (if outside the USA), or email tours@eaglerider.com.
What is Peak Season Surcharge?
Peak Season surcharge is a variable charge that applies in some locations during high-demand periods, typically in May, June, August, and September.
What is the Concession Recovery Fee?
This fee covers a part of the costs related to the right to do business at specific EagleRider locations.
Are trailers, carriers, sweeper vans, and RAM mounts available for rent?
Trailers and sweeper vans are available for rent at the following EagleRider locations: Los Angeles, San Francisco, Palm Springs, Las Vegas, Denver, Miami, Orlando, and Chicago. RAM mounts can be purchase at the same locations.
Are customers welcomed as walk-ins?
Absolutely! We welcome walk-in customers at all our locations during their designated business hours. Feel free to visit us at any time—we look forward to assisting you.
Why do some EagleRider rental locations not open every day of the week?
Some EagleRider rental locations are inside Harley-Davidson dealerships, which means they operate in conjunction with the dealership's hours. As a result, their operational hours align with the hours of the Harley-Davidson dealership.
For precise information about a particular EagleRider rental location, please visit our Locations page and choose your preferred rental location. Once on the rental location page, scroll down to the "Location & Hours" section to check their current operational hours.
Can I use my personal motorcycle insurance when renting from an EagleRider location?
Certainly! You have the option to use your own motorcycle insurance. We recommend confirming with your insurance company to ensure coverage for rental motorcycles. However, please be aware that for certain rented motorcycles, a security deposit (credit card authorization) of $5000 USD will be required at the time of pickup. This deposit will be promptly released upon the return of the motorcycle without any damages.
Additionally, we provide the option to purchase additional insurance coverage for added peace of mind. For detailed information, please visit our Insurance Coverage page.
What is the Event Surcharge?
Event surcharge is a fee to cover a part of the shipping costs and loss of rentals during the shipping period to get motorcycles in the event location so that our riders can enjoy the event.
Can I bring my kids with me as a passenger?
You're welcome to bring your children along as passengers. However, it's important to ensure their safety and comfort during the ride. To ride as a passenger, your child's feet must be able to rest flat on the foot pegs, not just on tiptoe. This ensures a secure and enjoyable experience for both you and your little ones. So, gear up for a family adventure, and let the journey begin with safety in mind!
Can I add a heel shifter, highway pegs, or a passenger backrest when renting a motorcycle?
While we do not offer the addition of a heel shifter and highway pegs to our rental motorcycles, we do provide the option of adding passenger backrests to specific models, such as the Harley-Davidson Electra Glide, Street Glide, Road Glide, and Heritage Softail. To confirm the availability of these additions, please inquire with the rental pickup location.
Does EagleRider have rain suits available for rent or purchase?
Rain suits can be purchased at most locations, though we do not rent them.
Can I change the primary rider's name on my booked motorcycle reservation?
If you've made a spelling mistake in the primary rider's name, please contact us, and we'll assist you with the correction.
However, if you wish to change the primary rider's name to a different one, we are unable to accommodate this request. However, you can still add an additional rider during online check-in or by informing the counter agent that you wish to do so on the day of pick-up. We'll be more than happy to assist you in adding an additional rider to your reservation.
Are sidecar rigs available for rent?
Unfortunately, at this time, EagleRider does not offer sidecar rigs for rent.
Can I ride a motorcycle in the US with an international driving license?
Absolutely, you can ride a motorcycle in the US with an international driving license, as long as it's valid for motorcycles. For additional details, please visit Motorcycle Rental License Requirements.
Can I use store credit on group booking?
No, you can't. Since the store credit is owned by an individual and non-transferable, store credit payment option is not available for group booking.
I forgot my password. How do I reset my EagleRider Account Password?
- Go to the Sign In page and click on the "Forgot Password" link.
- Enter the email address associated with your EagleRider account and click the "Send Reset Link" button.
- You will receive an email with a Reset Password link.
- Click on the Reset Password link in your email, enter your new password, and save the changes.
- You may be asked to log in with the new password.
Why am I not receiving the reset password link in my email?
If you’re not receiving the email to reset your password, it could be due to one of these issues:
- The email may have gone to your Junk/Spam folder; please check there.
- You initially signed up for your EagleRider account using Google, Facebook, or Apple. In this case, you need to log in using the "Login with Google/Facebook" or "Apple" option and enter your account password. If you forgot your Google, Facebook, or Apple password, you will need to reset it on their respective websites.
- You are using an email tied to a deactivated account. If you deactivated your account less than 30 days ago, contact Customer Support to recover your account. Once your account is recovered, try resetting the password through the "Forgot Password" link. If you deactivated your account more than 30 days ago, unfortunately, your account is permanently deleted. You will need to create a new account using a new email address.
- You might be in an area with a weak internet connection. Try again from a location with a stronger internet connection.
How do I change email address on my EagleRider account?
Changing your email address (on the web)
- After logging in, click on your name (or the person icon) in the top right corner to open the dropdown menu.
- Select Account.
- Select Account Settings.
- Click the "Edit" button in the Legal Name section.
- Enter a new email address for your account and click "Update Profile" to save the changes.
- Verify the change through the email we’ll send you.
Changing your email address (on the app)
- After logging in, tap "Account" on the bottom of the screen.
- Tap "Personal Information".
- Tap the "Edit" button next to the Legal Name section.
- Enter a new email address for your account and tap "Update Profile" to save the changes.
- Verify the change through the email we’ll send you.
Note: If you encounter any issues changing your account email, please contact us. Do not delete account or create a new account for a different email address.
What happens if I delete my user account?
Deleting your account will immediately remove your access to both eaglerider.com and eagleshare.com, meaning you will no longer be able to log in.
Before deleting your account, ensure there are no outstanding reservations, store credit, membership credits, or rewards tied to your account.
If you are an EagleShare host, you will lose access to your bike listings and bookings.
If you accidentally delete your account, please contact our support line within 30 days of submitting the deletion request. After 30 days, your account will be permanently deleted and cannot be recovered.