Frequently Asked Questions

The main difference between EagleRider Guided and Self-Guided Tours is the support structure. Guided Tours have fixed departure dates, ride in large groups (10-15 bikes, 20-25 people) along a set itinerary, led by a Tour Guide, and travel with a luggage/support vehicle. Self-Guided Tours are for smaller/individual groups, and they much more flexible with day-to-day routing, often allowing for a greater sense of freedom, independence, and accomplishment.

No. Resort fees are NOT covered by EagleRider and must be paid for by the client at the time of check-in.

No, airfare is not provided.

Breakfasts are typically not included with our Self Drive Tours however, certain hotels will provide breakfast with the room. We will not know if breakfast is included until the hotel is confirmed.

Our Self Drive Tours are a packaged tour that includes your bike rental, hotel accommodations, and route suggestions. Please see our Self Drive Tours webpage for a full list of what is and is not included with our Self Drive Tours.

In order to participate in our Self-Guided or Guided Motorcycle Tours, you must meet the following requirements:

• Driver must be 21 years of age or older.
• Driver must have a valid and unrestricted motorcycle license.
• Driver must posses a valid credit card.

Unfortunately no, in order to ride on a Self Drive Tour you must have a valid and unrestricted motorcycle license.

The bike will come with the mandatory minimum level of insurance required by the State you rent the bike. This will only protect the rider against claims made by a third party for property damage and injury. EagleRider offers a Theft & Damage Waiver which limits your liability in case of damage to the motorcycle, as well as Supplemental Liability Insurance, which protects the driver against claims made by a 3rd party.

Our Self Drive Tours do not have any set departure dates and you are welcome to start your tour any day of the week our locations are open for business.

Yes, we can easily add extra hotel nights to the beginning or end of your tour.

Prior to starting your tour we may be able to change your hotels and itinerary depending on availability. If we are able to make a change, a surcharge may be applied. Unfortunately changing your hotel while on tour will not be possible. Your hotels are booked in advance and once your tour has started it will not be possible to change hotels.

Yes! One of the advantages of our Self Drive Tours is that they are completely customizable: you are welcome to modify an existing tour, and our Booking Agents can help you create your own Custom Tour.

The hotels selected for our self-guided tours are determined by availability, and we are unable to provide an exact hotel list until bookings are confirmed. However, the hotels we typically use are 3-star motorcycle-friendly properties. Examples of hotels we have used in the past are Best Western, Holiday Inn, and Quality Inn & Suites. Depending on the location, we can also arrange higher-star properties for an additional fee. It's important to note that smaller towns may have limited options, typically starting from 2-star properties, and securing a higher star hotel may not be possible. However, in major cities such as Los Angeles, Las Vegas, San Francisco, etc. we can often arrange bookings at higher-star properties.

For Roundtrip tours you are welcome to store any suitcases/luggage at our EagleRider office. Luggage storage will not be possible for one way tours. If you still have any specific questions or concerns about luggage storage, feel free to reach out to our team at tours@eaglerider.com for assistance.

Unfortunately bike choices are not guaranteed due to factors outside our control. The majority of our riders receive their first bike choice however, at the time of booking we required two choices to be provided.

Yes.

• For self-guided tours with a total cost exceeding $500 USD and booked more than 30 days before the pickup date, a minimum deposit of 20% is required at the time of booking. The remaining balance must be fully paid within 30 days prior to the pick-up date.
• If the booking is made within 30 days of the pick-up date, the final balance will be automatically collected at midnight on the same card used at the time of booking.

Please note:

• For reservations under $500 USD, full payment is required at the time of booking.
• For group bookings paid with one credit or debit card, EagleRider will charge the remaining group balance to the same card used for payment at the time of booking. If you prefer to settle the remaining balance earlier or with a different payment method, please call and make arrangements before the remaining balance due date.

Store credits can only be used by and for the individual it was given to.

Store credits are used once per payment. Payments are made once during booking, and can be made multiple times afterwards.

Please note: Store credits can only be applied at locations within the same country as the original booking.

No, you can't. Since the store credit is owned by an individual and non-transferable, store credit payment option is not available for group booking.

All store credits expire 1 year after they are issued.

If you secure your rental with a credit/debit card, we will charge the security deposit on the day you pick up your rental vehicle. Your security deposit might be held by your bank for up to 45 days. After that, it will be automatically released in full unless we charge any damages, traffic violations or any other necessary charges against it.

In the event that you need to cancel your self-guided motorcycle tour:

• If the cancellation occurs outside of 45 days from the tour start date, you will receive a full refund in the form of store credit.
• Cancellations made between 44-31 days out from the tour start date will incur a 50% cancellation fee, with the remaining amount issued as store credit.
• Cancelling within 30 days of the tour start date will result in the forfeiture of the entire tour cost as a cancellation fee.

We also understand that circumstances can vary, and cancellations can be addressed on a case-by-case basis for personalized consideration. Please check the Self-Guided Tour Cancellation & Refund Policy for more details.

Weather conditions are unpredictable, and EagleRider cannot guarantee ideal conditions for our Self-Guided Tours. Consequently, we cannot be held liable for any unpleasant or unsuitable weather that may arise. Unfortunately, refunds are not provided in such instances. For further assistance, please reach out to us at:

• Within the USA: +1 (888) 850-8135
• Outside the USA: +1 (310) 321-3176
• Email: tours@eaglerider.com

In the event of a bike breakdown you must call your bike pickup location for assistance. Your pickup location will be responsible for creating a solution to get you back out on the open road. This may include asking you to bring the bike to a nearby EagleRider location or repair shop; sending a team to provide assistance; or replacing the bike. Ultimately it is up to your pickup location to offer a solution.

If you lose your rental motorcycle key, expect to pay for its replacement. Lost key fee varies per motorcycle model and can be up to $500 USD per key.

With a Self-Guided Tour, your bike, hotels, and route suggestions will be arranged by EagleRider. As its name implies, with the bike only rental, only the bike will be arranged by EagleRider and you will be responsible for arranging hotels and routes on your own.