Perguntas Frequentes

At present, all Membership Plans and their benefits are exclusively offered to residents of the United States, Canada, France, Germany, Italy, Spain and United Kingdom who hold a valid driver's license from their respective state or province. To rent a street-legal motorcycle, you must have a valid motorcycle class driver's license or an equivalent motorcycle endorsement. However, please note that a motorcycle license is not a requirement for purchasing or joining our membership.

Enrollment is as simple as clicking the Join Now button on the Club EagleRider page. You will be asked to create an account if you don't have one. If you already had an account with EagleRider, click on the Sign In button to log in. On the next screen, you just need to provide a valid payment form and billing address and answer a few basic questions about yourself.

Rental Credits or Membership Credits are redeemable towards the daily cost of rentals. Members are still responsible for the costs of surcharges, taxes, fees, and add-ons such as but not limited to damage waivers and insurances.

Rental Credit or Membership Credits redemption per day for each vehicle model can be found under the Availability & Restrictions section.

You can use your membership benefits, which includes discounts on apparel and rental days, at Club EagleRider locations. There are two ways to find them:

1. Go to the Membership page and look for Participating Locations.
2. Visit the Locations page, Club EagleRider locations have the logo next to their names. Or, you can simply filter by Club EagleRider Locations.

Using membership credits are easy:

1. Ensure you are logged into your Membership Account and check if you have available membership credits on your Membership Dashboard.

2. While logged in, initiate an online reservation. Choose your motorcycle model, add any extras, and proceed to the Review and Book page.

3. On the Review and Book page, under the Reservation Total section, your membership credits will apply automatically toward the daily rental cost of your selected motorcycle model. Please note that membership credits do not cover surcharges, taxes, fees, or add-ons such as accessories rental, damage waivers and insurances.

4. After agreeing to our Terms and Conditions, click BOOK NOW to confirm your reservation. A confirmation will be sent to you via email.

Important Note:

• When making a group booking, switch to the "Pay for each motorcycle separately" option to apply membership credits to reservations for friends or family.
• For any other questions about how to use membership credits, please contact Club EagleRider Support Line at +1 888-900-9901 for further assistance.

Each membership term is 12 months. Membership term length varies based on your current active Membership Plan. If you are on a Monthly Plan, your subscription will be billed monthly and will renew automatically on your anniversary date unless you choose to disable auto-renewal.

If you are on a Yearly (Pre-paid) Plan, your subscription will be billed and renewed automatically on your anniversary date unless you choose to disable auto-renewal.

No, credits are accrued and distributed on a monthly basis, even if you prepay for the annual membership plan.

No, there are some periods when membership credits are not accepted at certain Club EagleRider locations. This typically adds up to around 60 days in a year. However, during these periods, you can still enjoy other member benefits, including your daily rate discount.

To find out when you can use your membership credits at a specific Club EagleRider location:

1. Go to the Membership page.
2. Scroll down to the Availabilities and Restrictions section.
3. Pick your preferred pick-up location.
4. Click on the "When Can I Use My Rental Credits" tab.

Yes, you can as long as your membership status is active. For any reservation that is confirmed, you can add more day(s) and utilize available credits in your membership account as long as the drop-off date of your reservation is before the credit expiration date plus 6 months. Contact our Sales Team, or location directly, for assistance.

NOTE: Your membership account must be in active status in order to utilize membership credits.

Membership is based on each 12-month term. Your subscription will automatically renew on your anniversary date unless you are opt-out by disabling your membership automatic renewal setting before your year is up. You may opt-out of your next membership term by disabling automatic renewal located in your Membership Dashboard.

Once you have completed your 12-month term and have chosen not to renew for an additional term, you will have 30 days to utilize any remaining credits — this is considered the 30-day Grace Period.

After the 30-day Grace Period, your membership account will be canceled. If you have unused credits, they will be forfeited and cannot be redeemed, or converted into store credit or cash. If you want to re-subscribe, you are welcome to rejoin Club EagleRider Membership. The unused credits prior to your new subscription will not be honored in all cases. If you were a Charter Member, you would lose all charter member’s benefits once your membership was canceled.

NOTE: Membership discount will not be applied on reservations made while the membership account is within the 30-Day Grace Period (Within Grace Period). Please be advised that membership credits cannot be redeemed on reservations with drop-off dates beyond 6 months after the credits' expiration date. If you are a charter member, you will be required to pay the number of credits per vehicle model just like the new member when you make a reservation during the grace period.

If you are already on the road and would like to extend your reservation and utilize credit(s), please kindly send the request 1 day before your new scheduled drop-off date. In all cases, we will not apply membership credit(s) on or after the drop-off date.

NOTE: Your membership account must be in active status in order to utilize membership credits.

1. Go to our Home Page and click on the Sign In box at the top right corner. Enter your Login and Password, or log in with Facebook (whichever you used to join Club EagleRider).
2. Go through the normal booking process.
3. The system will automatically apply your Club Member Discount to the rental rate if applicable to the chosen pick-up location at the Review and Book page.
4. If you have Rental Credits available, the system will automatically apply your available Rental Credits if you are picking up from a participating location.

NOTE:Membership credits can be redeemed before their expiration date but cannot be applied on reservations with drop-off dates beyond 6 months after the credits' expiration date.

EagleRider will send you an email to notify you that we're unable to process the payment. We recommend you check with your bank or contact us to bring the payment up to date. If your club account is in "Failed Payment" status for over 12 months, EagleRider will cancel your account, and all accumulated credits will be forfeited. However, you can re-subscribe Club EagleRider again.

Note: If you are a Charter Member, you will lose the charter status once your membership is canceled.

If you decide to cancel a reservation made with membership credits, the cancellation terms outlined in our policy here will apply. In addition, you may be eligible to receive store credit equivalent to the cost per membership credit; however, please note that all membership credits will be forfeited.

Exceptions: You may receive membership credits back and store credit for the amount you paid in special circumstances such as severe weather conditions, epidemics, medical reasons, and government-mandated obligations including jury duty, court appearance, and military deployment. To be considered for exceptions, appropriate documents supporting your situation must be provided.

Members are given their discounted daily rate and applicable credits. Rental Credits are applied towards the daily rental cost and exclude surcharges, taxes, fees, and add-ons such as but not limited to damage waivers and insurances. All other fees, including Peak Season Surcharges, Event Surcharges, One-Way Fees, Taxes and all other applicable fees remain the customer’s responsibility.

No. You may use your rental credits for yourself or friends and family while making an online booking and logged in to your account. If you choose to transfer your rental credit while all on the same booking, a transfer fee (if applicable) may be applied per credit to the booking. Credits cannot be taken from one membership account and added to another membership account.

If your membership is terminated before the agreed 12-month term, all accumulated membership credits will be forfeited.

1. Go to our Home Page and click on the Sign In button at the top right corner and enter your Login and Password, or log in with your Facebook (whichever you used to join Club EagleRider).
2. Go through the normal booking process and add friend or family member names in the Rider Name field.
3. If you have Rental Credits available, the system will automatically apply all available Rental Credits if you are picking up from a participating location.
4. If you applied your credits and the system recognized you are booking for someone else, the system will automatically charge a transfer fee (if applicable) per credit used.

NOTE: If you make a group booking, you must choose the option "Pay for each motorcycle separately" in order to pay with Rental Credits. Membership discount will not be applied to friend or family member bookings.

No, the membership discount is only for you. If you are booking for someone else, simply change the rider's name on the checkout page. Look for the "Change Name" button located below the Rider Information form.

Yes! In addition to the membership credits, you also receive discounts on additional rental days and apparel. These discounts are automatically applied when you book online with your membership account, and we’ll make sure you still see how much you're saving! The amount you save varies based on your current active membership subscription plan. Check your Membership Dashboard. for more info!

We are happy to assist you with any issues or questions. You can email us by clicking the "Email Us" button on the page or call our Club EagleRider Support Line at +1 888-900-9901.

Club EagleRider Membership will automatically renew on your anniversary date unless you opt-out. If you want to renew after opting out of the automatic renewal, you can simply opt-in again by clicking on "Enable Renewal" button on your Membership Dashboard.

However if you are outside your 30-day Grace Period window, please reach out to our Club EagleRider Support Line at +1 888-900-9901.

Depending on your current active subscription plan, your credit(s) may be eligible for rollover for up to 18 months or 24 months from the date it is received. After the rollover period, if you still don't use your monthly credits, you will lose them. We will not reinstate or re-add them back to your account. You may find information about your plan’s rollover rules on our Membership Page.

For example, if you receive a rental credit today, you can utilize this credit for up to 18 months from the date you received it. In addition, you may use this credit on reservations for up to 6 months in the future (as long as the reservation drop-off date is before the credits expiry date plus 6 months).

Yes. As of September 19, 2022, your credit(s) will expire 18 months from the time it is received (was 12 months). If you stop renewing your membership, you still can make a reservation in the 30-day Grace Period window from the date of cancellation to use any remaining credits before the membership expires and all discounts and credits are lost permanently.

NOTE: If you are a charter member, who signed up before April 12, 2018, your credit(s) will expire 24 months from the time it is received.

Yes, you can.

Your membership must be active and all dues paid. You must have at least 1 or more credits available for use in your account, and the drop-off date of your reservation must be before the credit expiration date plus 6 months. If you are currently in the 30-day Grace Period window, you can still use your remaining credits as long as the drop-off date of your reservation is before the credits expiry date plus 6 months.

If your membership is active, please do check the location's calendar because your reservation pickup and drop-off date might fall on dates that the location does not accept Rental Credits. To check the location's availability calendar, visit Membership Page, scroll down to the AVAILABILITIES & RESTRICTIONS section, choose a location, and select "When Can I Use My Rental Credits" tab.

Yes! To upgrade your current membership, simply log in to your account at EagleRider.com, navigate to the Manage Membership option under Your Account and click on UPGRADE YOUR PLAN NOW button. Any membership credits you currently have will seamlessly transfer to the new plan along with its respective Terms and Conditions.

Please note: The Membership Upgrade feature is exclusively available for monthly membership plans.

To get your Free Birthday Membership Credit, book online for pick-up at a Club EagleRider participating location. Just make sure your reservation period includes your birthday. When you reach the final step of your booking, the system will automatically apply a Birthday Credit. Remember, you can use your birthday credit once per 12-month term.

Note: If you signed up on or after February 27th, 2020, you won't receive birthday membership credits.